Service Enablement Manager

Location: UK and Germany


As the Service Enablement Manager you will lead the Operations readiness activities for Networks/Applications/Data Centre services (Unified Communications, IoT, Big Data, Cloud, IT applications etc.). 
You will also be the single point of contact for representing Operations in new service/enhancements projects; drive establishment of complex Operating model and Operational requirements (OSS, Monitoring Tools, Ticketing, Documentations, User Access etc.) interfacing with various project teams including Project/Delivery , Engineering, Design/Solutions, OSS and Operations. Consolidation of Impact analysis and Cost for various Operations requirements.    


Key responsibilities:
•    Be the Operations single point of contact to Service Delivery and engineering functions for the following use cases: New Service Deployment, New Product Development and Implementation, Service Change/Upgrade, Platform upgrade/enhancement, Infrastructure Change, Operating Model Transitions.
•    Drive the interactions with operational teams that are affected by one for the use cases above. This includes monitoring, first line, second line, service desks, data center operations etc.  
•    Develop list of Operations requirements and drive to get delivered, which will be used as a basis for declaring the service/ Platform/ Network Ready for Operations.
•    Lead the definition and maintain standard questionnaires, operating model, risk register templates and drive the consolidation of existing ones.
•    Gap analysis along with operations team and other stakeholders on the input received – Verify HLD, Operating model, SLA, KPI, Tools, System Integration plan, Security, BCP.
•    Lead the definition and maintenance of operational risk levels, be accountable to assess them for all deliveries and maintain the central operational risk register. Ensuring all the risks are captured & mitigations actions put in place for its resolution in timely manner.
•    Coordinate cost assessment for build and run for non-functional requirements in the operations teams 
•    Schedule war gamming session for operational readiness testing, follow up for war gaming document / test scenarios and alignment with operations
•    Manage regular Go No-Go meetings and declare Ready For Operations (RFO) and exception sign off on behalf of operations.
•    Participate to project meetings, be the single point of contact during a project into operations and first escalation level for operations issues.
•    Adhere to agreed escalation process to escalate resource issues, delays in project, missed deadlines & any other planning/execution issues.
•    Maintain the project status report on weekly basis. Develop & maintain communication at all levels across the project organization to facilitate smooth & effective change management leading to effective delivery of project.
•    Work in a distributed and diverse international team of Network, Applications core / services teams including Opco’s staff, third parties and other Group Functions
•    Actively participate in other team activities, support, reporting, documentation, and any additional requirements towards organizational need 
•    Drive development / improvement in service delivery or for team performance with new ideas, initiatives 
•    Demonstrate leadership in respect to managing large projects and customer / stakeholder’s management 

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